Terms & conditions

Applicability

These terms apply to all requests, introductions and care agreements between Lovicare and the client.

Requests and formation of an agreement

A request via the website is free of obligation and commits you to nothing.

After our review, Lucy discusses care, the final price and the terms made available in advance during the intake. She asks for your explicit agreement and records the date and your answer. Only then do we confirm the booking and issue the applicable invoice. No additional mandatory approval screen follows.

Non-binding requests and payments

A request via the website is non-binding at this stage. A request, a price indication or an introduction is free of charge.

Lovicare does not send automatic invoices or automatic payment reminders in response to a request.

The arrangements on invoicing, payment terms, registration fees, cancellation and Lovi credit in these terms only apply once we make a definitive agreement with you. We discuss and confirm those arrangements with you personally beforehand.

Delivery of care

Lovicare provides care with the diligence that may be expected of a professional and observes the household’s house rules and agreements.

The client provides a safe environment and shares all information relevant to the child’s safety and wellbeing.

Rates and terms

All prices include any applicable VAT. No unexpected VAT is added to the consumer price shown.

For Lovi’s Flexible the prices on this website apply. By the hour: €30 for one child, €35 for two and €40 for three children, with a minimum booking amount of €100. For the hours between 23:00 and 07:00, +€10 per hour applies, to care by the hour only. A single day of nine hours costs €249 and a single night of ten hours €289, with no minimum and no supplement. Each additional child costs €5 per hour, so +€45 on a single day and +€50 on a single night. For more than three children we agree a personal price.

Lovi’s Family works with recurring care sessions per week: Day of nine hours at €199 and Night of ten hours at €249. Additional hours cost €30 per hour, plus €5 per additional child per hour. Lovi’s Moments is quoted per assignment. Lovi’s Family and Lovi’s Moments carry a one-off registration fee of €35 per family, which is never charged twice, including when you switch packages.

There is no weekend supplement and no supplement for booking at short notice. Care during holidays, including Christmas Eve and New Year’s Eve, is available by personal agreement only and depends on availability. Outside the regular working area an additional travel allowance may apply; that is agreed in advance.

For regular nanny care a personal proposal is made after the introduction. Rates are agreed and confirmed in advance; any changes are always announced beforehand. A price indication on the website or in the request form is not a quote.

Invoicing, payment terms and additional care

Flexible care is invoiced in advance after the intake agreement. Family receives one invoice per calendar month for its actual agreed sessions, normally 15 calendar days before the first session, with a 14-day payment term. A later start covers only the remaining agreed sessions. Any necessary shorter deadline is agreed before you accept.

For Moments, 30% of nanny care alone is invoiced after the intake agreement. The remaining 70% is invoiced 28 days before care. Both normally have 14-day payment terms. Travel, transport, hotel, accommodation, other costs and any €35 registration fee stay separate. At shorter notice an appropriate schedule is agreed in advance. You may voluntarily use Lovi credit for the care deposit.

Extra hours are invoiced afterwards only when both parent and Lucy agreed and the care was delivered: €30 per hour, plus €5 per additional child per hour. Only hourly Flexible care retains its €10 night supplement between 23:00 and 07:00. Supplementary invoices have a 14-day payment term.

If you send Lucy home early on the care day, the reserved agreed hours normally remain payable. If Lovicare cannot deliver the agreed care, an appropriate adjustment or refund is reviewed with your statutory rights preserved.

An open standard invoice receives a friendly reminder after its due date, normally on day 15, and a second reminder on day 21. Lovicare adds no automatic collection costs and does not automatically cancel care for an unpaid invoice. Lucy contacts you personally when needed.

Cancellation

Cancellation periods and any associated costs are recorded when the arrangements are made and communicated in advance.

With Lovi’s Flexible, cancelling up to 48 hours ahead is free of charge; between 24 and 48 hours ahead 50% applies and within 24 hours 100% of the booking amount.

With Lovi’s Family a reserved session remains payable. If you let us know at least 48 hours ahead, that session can be moved once within 30 days, subject to availability. The notice period is one calendar month from the date you give notice. You may give notice on any day: 12 October normally means an end on 12 November. Agreed sessions remain available and payable until then; care Lovicare cannot provide is not simply charged.

With Lovi’s Moments, cancelling up to 14 days ahead is free of charge; after that 30% (7 to 14 days ahead), 50% (3 to 7 days) or 100% (within 72 hours) of the quoted amount applies. Costs already incurred that cannot be refunded, such as a flight or a hotel, always remain payable by the client. For large or multi-day assignments the quote may set out different terms.

Registration fees and statutory rights

A request is free. The one-off €35 registration fee for Family and Moments is disclosed in advance and only becomes due after your definitive intake agreement. Paid or outstanding fees are not charged again, including after a package change.

A lawfully agreed fee generally remains due after cancellation. Applicable statutory withdrawal rights and other mandatory exceptions take precedence; these are reviewed before retaining or collecting fees again.

Lovi credit and refunds

You choose before invoicing whether to use credit. The choice is off by default. Credit applies only to nanny care with Flexible, Family and Moments, not registration, travel, accommodation or other additional costs. You can save it for later. WELKOM25 cannot be combined with credit on the same booking.

For a lawful refund, used credit returns as credit and cash returns through the original payment method. Partial refunds are split proportionally. Cancellation percentages remain subject to applicable statutory rights.

Liability

Lovicare makes every effort to deliver care safely and carefully. The extent of liability is set out in the care agreement.

Privacy and confidentiality

Lovicare treats everything seen and shared within the family as confidential. See also the privacy statement.