Frequently asked questions

With Lovi’s Flexible, care by the hour costs €30 for one child, €35 for two and €40 for three children, with a minimum booking amount of €100. A single day of nine hours costs €249 and a single night of ten hours €289. Lovi’s Family works with fixed weekly sessions: day care of nine hours at €199 and night care of ten hours at €249; for each session we automatically charge the more favourable rate for your times. Lovi’s Moments is quoted personally. Every additional child costs €5 per hour.

No. Care by the hour does carry a minimum booking amount of €100; where the hourly rate works out higher, that rate applies. A single day or single night, Lovi’s Family and Lovi’s Moments have no such minimum.

Not for Lovi’s Flexible. Lovi’s Family and Lovi’s Moments carry a one-off registration fee of €35 per family, not per child and not per booking. If you later switch packages, you do not pay it again.

Lovi’s Family is regular care with a reserved place. You choose your own weekly days and, for each day, the start and end time, evenings and nights included. For every session Lovicare automatically charges the more favourable rate: day care (€199, nine hours included) or night care (€249, ten hours included). With day care, each night hour between 23:00 and 07:00 costs €10 extra. Each calendar month is invoiced in advance for its actual agreed care sessions, normally 15 days before the first session, with a 14-day payment term. Four Mondays of Day Care cost €796; five cost €995 for one child. Notice is one calendar month from the date you give notice. Agreed, delivered extra hours cost €30 per hour, plus €5 per additional child per hour.

The place was held for you, so the reserved session remains payable. If you let us know at least 48 hours ahead, we will move that session once within 30 days, subject to availability. With less than 48 hours’ notice that right lapses.

Lovi’s Moments is tailored care for holidays, weddings, a weekend away or multi-day support. You always receive a personal quote. After the intake agreement, 30% of nanny care alone is invoiced with a 14-day payment term. The remaining 70% is invoiced 28 days before care, also with a 14-day term. Travel, accommodation and any registration fee remain separate. For bookings at shorter notice, the adjusted schedule and deadline are agreed in advance.

The necessary travel and accommodation costs for the nanny come on top of the care price and are payable by the client: transport, flight or train, local transport, accommodation and necessary meals. Travel time is included in the quote. For a multi-day assignment we agree the working hours and the rest hours in advance, and the nanny has her own sleeping space.

There is one supplement: €10 per hour for the hours between 23:00 and 07:00, with Lovi’s Flexible by the hour and on a Lovi’s Family session charged as day care. Nothing is added to a single night or to Lovi’s Family night care; for Lovi’s Family we automatically charge the more favourable rate per session. There is no weekend supplement and booking at short notice costs nothing extra. Care during holidays is available by personal agreement only and depends on availability.

Care during holidays is available by personal agreement only and depends on availability. If your fixed day falls on a public holiday, we agree with you in advance whether care takes place. If you do not use the place yourself, the reserved session remains payable. If Lovicare itself cannot be there, you do not pay for that session and we look together at moving it or at a credit.

From four children we make a personal proposal in advance. Up to and including three children the published prices apply, with €5 per additional child per hour.

By arrangement. Outside our regular working area we agree any travel or transport costs with you in advance, so you know them before you book. We do not use a fixed per-kilometre rate.

With Lovi’s Flexible you cancel free of charge up to 48 hours ahead; between 24 and 48 hours ahead you pay 50% of the booking amount and within 24 hours 100%. With Lovi’s Moments you cancel free of charge up to 14 days ahead. After that 30% applies (7 to 14 days ahead), 50% (3 to 7 days) or 100% (within 72 hours), and costs already incurred that cannot be refunded, such as a flight or a hotel, remain payable by you. With Lovi’s Family the rescheduling arrangement above applies, together with one month’s notice.

Yes. The introduction is without obligation. Only when both sides want to go ahead do we make concrete arrangements about the care.

No. A request is non-binding at this stage. Lovicare does not send automatic invoices or payment reminders. The payment arrangements on this website, such as the monthly invoice for Lovi’s Family or the deposit for Lovi’s Moments, only apply once we make a definitive agreement together. We discuss them with you personally beforehand.

Lucy has professional experience in childcare and also has experience caring for children in families’ own homes. During the introduction she is happy to tell you more about her background and her way of working.

My Lovicare holds your bookings, your invoices, your notifications and your profile. You can also store your children’s details there, such as allergies and things worth knowing, so you do not have to fill them in again with your next request. If you have Lovi’s Family, it is also where you submit requests to move a fixed session, ask for extra hours or change something about your package. Paying online through My Lovicare is coming soon; until then we will let you know how to pay. You are welcome to create an account whenever you like, including before you have requested any care.

At the moment the care is carried out personally by Lucy. That way you know in advance who is looking after your children, and a trusted bond can develop.

Relevant documents that are genuinely in place and valid can be discussed and inspected on request during the introduction.

Yes. Communication and care are possible in both Dutch and English.

Not yet. Sleep coaching will soon be added to Lovicare’s services. As soon as the service is available, this will be stated clearly on the website.

Yes. You can join the waiting list, with no obligation. That keeps you informed and means you will hear when sleep coaching becomes available. Signing up commits you to nothing.

No. Sleep coaching is not medical care and does not replace advice from a doctor or another healthcare professional. If you have medical concerns about your child, it is important to contact an appropriate healthcare professional.

Your details are used to handle your request or message and are processed carefully. You will find more information in the privacy statement.

Not without explicit permission. Privacy and discretion around families and children come first.

Whether Dutch childcare allowance is possible depends on the care arrangement and the registrations it requires. Please do not assume the care automatically qualifies. If this is relevant to your situation, we are happy to discuss the current possibilities.